Policy & Rules
In order for us to maintain a safe, clean pet lodge for your pet, all pets and
owners must adhere to the following policies:
All pets must be leashed or in a carrier.
All pet's vaccination records should be faxed or brought to our office prior
to check-in. If your dog's vaccinations have expired or it has never been
vaccinated, we require the Bordetella vaccine be given at least seven days
before check-in. We have that policy, because a freshly vaccinated dog
can actually shed the virus to others. It is for that reason we will not allow a
dog having received the Bordetella vaccine within seven days of check-in
to stay with us. So if your dog's vaccinations expire close to check-in,
please have them renewed early.
After hours check-in/check-out is by appointment only. These appointments
will need to be made during regular office hours. There will be a fee for this
Since smaller dogs are intimidated by larger dogs with booming voices, we
require those more "talkitive", larger dogs to board with us in our 8 x 6 Gold
runs. This will make the smaller, more nervous dogs' stay with us more
relaxing. Who the large dogs with big voices are will be determined by us
based on their behavior while staying with us.
If the pet will be checked in or out by someone other than the owner, we
need to be notified in advance by the owner. Otherwise, anyone could
come by saying they're acting on your behalf and take your pet away.
Upon check-in, pets will be given a brief health and condition evaluation. If
fleas and/or ticks are found, the pet/s will be treated for them and will be
given a bath, all at the owner's expense.
Although soft, clean bedding will be provided, feel free to bring your pet's
bed from home; however, please refrain from bringing bedding too large to
fit in a household washing machine. If the bed is too large, or if fleas are
found on your pet during the check-in evaluation, guaranteeing there will be
fleas or flea eggs on the bedding, the bed cannot be accepted. You are
welcome to bring other items from home, such as toys, to make your pet's
stay more comfortable. We will take care of these items to the best of our
ability, but we cannot accept any responsibility for them being lost or
destroyed during your pet’s stay with us. Please bring no more than two
toys per pet.
Pregnant females will not be accepted, because, "I don't know nothin' bout
birthin' babies." (Butterfly McQueen as Prissy in Gone With The Wind)
Females in heat will not be accepted as boarders, and any that go into heat
while in our care will be moved out of the kennel area to avoid any
problems with other boarders. This may involve being kept in a crate until
they are picked up. A female in heat can cause anxiety problems in males,
possibly causing stress for everyone.
No pet, showing any aggression whatsoever will be allowed to stay with us.
They will be well handled during check-in to gauge their attitude. If your pet
has a history of aggression with strangers, please save us both the trouble.
If while in our care they become aggressive, we will ask you to come pick
up your pet and we will refuse to board it again. However, if we are unable
to reach you, we reserve the right to charge handling fees for the additional
staff and/or additional time that it will take to properly care for your pet until
you return. We know how you feel about your pet, but a threatening dog or
cat cannot be tolerated. Even more than we're concerned for our own
safety, we cannot let an aggressive pet pose a threat to our other guests or
us. We operate a fun environment for all our guests, and due to the fact that
they are handled so often, and pass by other runs with guests in them at
least six times a day, we can't allow a pet to act aggressive toward other
pets as they pass by or while in adjacent play areas outside.
If Day Boarders are not picked up by our normal closing time, they
automatically become overnight boarders. They will stay in a 4 x 6 run,
charged at the Silver package rate. If a standard run isn't available, they
will be kept in a 6 x 8 run, charged at the Gold package rate. If we have a
full house and there are no runs available, well, I guess they'll sleep in the
bed with us (on Tina's side).
Please print out our Pet Information and Owner Information pages, fill them
out, then either fax them to us prior to your pet's check-in date, or bring the
completed forms with you as you bring your pet.